The operator of the website www.freetify.com is the company REALTIS s.r.o., with its registered office at Sládkovičova 1437/38, 972 01 Bojnice, Slovak Republic, ID: 46767681, TAX ID: 2023557481, VAT ID: SK2023557481, registered in the Commercial Register of the Trenčín District Court, section Sro , insert no. 26614/R, (hereinafter referred to as "Operator").
I. General provision
The Operator operates and manages a portal for mass presentation, advertising and shopping on its website www.freetify.com (hereinafter referred to as "Portal Freetify.com"). The Operator leases the Freetify.com Portal and related services to other persons presenting, advertising or offering goods or services (hereinafter referred to as the "Provider") and allows the Provider to have the opportunity to present, advertise, offer services/goods to third parties through the Freetify.com Portal and conclude contracts with third parties (hereinafter referred to as the "Customer") for the use of the Provider's services and/or for the purchase of the Provider's goods.
The Freetify.com Portal also contains the identification data of the Operator (business name, registered office, telephone number, e-mail address).
II. Content of the relationship between the Operator and the Customer
The Operator is not a party to the contractual relationships established between Customers and Providers. The Operator bears no responsibility for the fulfillment of obligations by the Providers, nor is it responsible for any damage caused to the Customer. The Operator's activity consists in leasing the Freetify.com Portal and related services to other persons offering and selling goods/services - Providers and enabling the Provider to have the opportunity to address the Customers and inform them through the Freetify.com Portal or to promote the services/goods described by the Provider in the published offer on the Freetify.com Portal.
III. Prices published by the Provider
The Provider informs or promotes the service and/or goods on the Freetify.com Portal, possibly including the price of the offered service and/or goods. The prices of goods and/or services offered through the Freetify.com Portal should be stated including value added tax and all other taxes (hereinafter referred to as "Price").
IV. Prices and payment for the services of the Operator by the Provider
The price for using the services of the Operator through the Freetify.com Portal is indicated in the specific offer of the Operator on the Freetify.com Portal. The prices for the services of the Freetify.com Portal are listed including value added tax and all other taxes. When ordering, the Provider can choose the appropriate method of payment for the service; payment can be made in one of the following ways:
V. Liability of the Operator and Provider
Information about the prices of the Provider's goods and/or services and discounts listed on the www.Freetify.com website is information provided by the Provider and the Operator is not responsible for their correctness. Due to the fact that the goods and services are provided directly by the Provider, the Operator is not responsible for the proper and timely delivery of the goods or the provision of the service by the Provider. The customer is thus obliged to exercise his rights, in particular rights from liability for defects in goods and/or services and claims and complaints regarding these goods and/or services, directly with the Provider. The Provider, as a supplier of goods and/or a service provider, is fully responsible for: delivering goods or providing services to the Customer; for their quality and scope of performance; for the fulfillment of the Customer's rights; for issuing tax documents according to §72 of Act no. 222/2004 Coll., on value added tax, unless the law provides otherwise; for the truthfulness and completeness of the offer of goods and/or services published on the Freetify.com Portal and for the fulfillment of all the rights and obligations of the Provider in relation to the Customer in connection with the goods and/or service resulting from valid legal regulations (including all required information and other obligations in in relation to the Customer. The Operator is not responsible for what is stated in the previous sentence. The Operator is not responsible for any damage caused on the basis of or in connection with the use of the Provider's service or the Provider's goods.
VI. Final provisions
Your Content must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Policy. Reviews are not verified by Freetify for accuracy and may be incorrect or misleading.
Parts of the Freetify Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Freetify a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Freetify Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Policy. Where Freetify pays for the creation of Content or facilitates its creation, Freetify may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Freetify the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. You agree that Freetify may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Freetify does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.
- bank transfer to the Freetify.com account;
- cashless by payment card through a secure internet payment gateway;
- the Apple Pay service;
- the Google Pay service. By non-cash transfer to the Operator's bank account. The Provider's obligation to properly make the payment/reimbursement is considered to be fulfilled when the amount is credited to the Operator's bank account. Cashless payment by payment/credit card through a secure payment gateway. In case of choosing this method of payment with a non-cash payment card, the Provider proceeds with the payment according to the steps notified to him within the relevant internet payment gateway. The Operator is not obliged to provide the Provider with services before the Provider makes the payment. If the Provider intends to use a payment system (internet payment gateway) to pay the price, he is obliged to familiarize himself with the relevant terms and conditions governing its use before using it. The Operator does not bear any responsibility for any damage caused to the Provider based on the use of or in connection with the use of this payment system. In the event that the Provider is a foreign person who is a VAT payer (according to the applicable laws of the given country) and purchases services from the Operator through Freetify.com, he agrees and acknowledges that the price on the tax document issued by the Operator may differ from the one paid prices for the amount reduced by VAT, namely in the regime of transferred tax liability (so-called reverse charge) according to the provisions of § 20 of Act no. 222/2004 Coll., of the Value Added Tax Act (hereinafter referred to as the "VAT Act"), on which Freetify.com has no influence and bears no responsibility.
Freetify may charge fees (and applicable Taxes) to Users for use of the Freetify Platform. More information about when service fees apply and how they are calculated can be found on our page. Except as otherwise provided on the Freetify Platform, service fees are non-refundable. Freetify reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect Content made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time.
Freetify Platform Rules
You must follow these rules and must not help or induce others to break or circumvent these rules.
Act with integrity and treat others with respect
Do not lie, misrepresent something or someone, or pretend to be someone else.
Be polite and respectful when you communicate or interact with others.
Follow our Policy and do not discriminate against or harass others.
Do not scrape, hack, reverse engineer, compromise or impair the Freetify Platform
Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Freetify Platform.
Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Freetify Platform or Content.
Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Freetify Platform.
Do not take any action that could damage or adversely affect the performance or proper functioning of the Freetify Platform.
Only use the Freetify Platform as authorized by these Terms or another agreement with us
Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
Do not engage in any practices that are intended to manipulate our search algorithm.
Do not use, copy, display, mirror or frame the Freetify Platform, any Content, any Freetify branding, or any page layout or design without our consent.
Honor your legal obligations
Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Policy
Read and follow our Terms and Policy.
Do not use the name, logo, branding, or trademarks of Freetify or others without permission.
Do not use or register any domain name, trade name, trademark, branding, logo or other source identifier that may be confused with Freetify branding.
Content & Community Guidelines
At Freetify, our mission is to help you to find the good out there, wherever it is in the world. We are proud to host contributions from our users, giving people a platform to guide and inspire others every day. We also recognize how important it is that our platform provides a safe environment for everyone, and that the contributions on our site provide useful and relevant information.
Profane and Vulgar Language
We request that contributors refrain from using vulgar or profane terms. Of course, we don’t allow the “super profane” words and our general rule of thumb is, if you wouldn’t shout it in public, don’t say it here. In some cultures terms may not be seen as problematic while in another culture that same term could be seen as extremely offensive. We are a global platform, so if a term is found generally held to be extremely offensive in the context used in any geography, we may remove that content for the sake of our global community.
We allow emojis, acronyms and veiled profanities as long as they are not offensive, particularly when aimed at an individual.
We reserve the right to allow language that might otherwise be considered offensive when we believe it's necessary to convey important information to our community. This could include recounting an experience with a services/goods representative or other guests that may be relevant and informative to other users
Content posted to Freetify is available publicly and may be visible in general internet search results. As such, we strongly discourage you from sharing your own private information in any content you submit. This includes passwords, email addresses, loyalty and frequent flyer numbers, your full name, your home address, other personally identifying information, or anything else you do not want shared publicly. That said, we will not remove content because a contributor has chosen to include such information, but can remove it upon a direct request from that contributor.
We will remove content that contains information posted by Providers or other users that is private or confidential information such as wifi passcodes, door codes, email addresses that are not publicly available, social media contact information, loyalty/frequent flyer numbers, and credit card numbers.
We do not allow users to post content containing the full names (including last or surnames) of other individuals. Exceptions to this may be:
Employees of the Providers you are writing about that are commonly referred to at the Providers with their last/surname or have electively participated in social media platforms with their full name and place of employment;
The name of the Provider is inclusive of the surname of the employee named;
Plagiarized and Non-original Content
We want you to share your best, most accurate advice and tips with our community— just make sure any content you submit is yours! There should be no extensive quoted material from other sources. Any content plagiarized or copied from other websites, reviewers/users, services/goods owners, emails, or printed materials that was not written by you will be removed.
Freetify will not host any content that promotes intolerance for, contains offensive stereotypes of, or incites hatred/bias towards people based on their ethnic or social origin, race, gender, gender identity, gender expression, sexual orientation, religious/spiritual beliefs, socioeconomic class, physical or mental ability, immigration status, or nationality. If the text is not explicit, we will lean towards removing any such content that could be perceived as expressing bias or hatred even if not necessarily intended that way. Certain terms may not be considered problematic, while in another culture that same term could be seen as extremely offensive. We are a global platform leveraged across geographies and if a term is found offensive in any geography, when used to convey the same meaning, we will remove it for the sake of our global community.
We recognize that, in some places, local laws and regulations may require Providers to alter or adjust the service they provide to individuals based on a person’s race, gender identity or orientation, religion, sexual preference, or nationality. We encourage users who experience such a scenario to post honest, first-hand accounts of their experience, and we respect their right to criticise or condemn any discriminatory practices they may encounter at a Providers, even where those practices may fall in line with local laws or regulations.
Sexually explicit content:
We will not post content that contains sexually explicit material, except in the following instances:
Lifestyle resort experiences: Freetify understands that some of our users to specific lifestyle resorts to engage in adult activity and, for such locations, we may allow an innuendo that alludes to a sexual experience, but we don't allow graphic or explicit description of such experiences even if directly relevant to understanding the experience at those resorts.
Eye-witness accounts: If you witness explicit sexual activity and recounting it is relevant to your experience and the experience other users may have in the future, we may post the content as long as the commentary is not excessively graphic.
Reports of non-consensual sex activity: In this scenario, we reserve the right to host content that some may consider graphic or extreme in order to ensure users are informed about an event(s) that may compromise er safety.
We will not publish content that promotes or describes personal participation in criminal activity that is illegal in the country of the services/goods, establishment or location being written about. We reserve the right to report to the authorities any instances brought to our attention of child endangerment, human trafficking or imminent threats to a person or services/goods.
In addition, we will remove any content that mentions:
A user’s companion’s participation in prostitution, even if legal in the city or country where activity takes place
Participation in non-prescription drug use, including requests to purchase, obtain or smuggle drugs, with the exception of content that describes the personal use of alcohol or marijuana. Freetify does not condone the use of illegal substances.
Participation in the illegal distribution of weapons or firearms.
Contributors can include eye-witness accounts of criminal activity, including, but not limited to, staff participation in drugs, violence, robberies, and sexual assaults. Such context should not glorify violent or illegal activity but is included to be helpful to future users.
Freetify does not actively monitor content that discusses circumventing services/goods rules or guidelines such as trespassing or refusing to pay an entrance fee and will allow these to remain on the site.
Irrelevant to Experiences
Be nice! No personal insults or other unnecessary and derogatory commentary about other individuals.
Freetify is not the place to promote your favorite political candidate or cause you support. We appreciate your passion, but unlike other websites that allow users to post about anything they want, the Freetify platform is focused on experiences. Any substantial comments on political or religious preferences, ethics, or wider social issues that are not relevant to or incite non- related discussions on our platform will be removed.
Given that we are a global platform and help people around the world, we understand at times you might want to write in a language that is not your native language. We advise you not to use a machine to translate because often the text can be garbled and the original intent is missing. If a machine was used to translate and the content is difficult to understand, we may remove it. Please make sure your posting is using the correct alphabet for languages we support as when not used, it can make content hard to read.
Do not use HTML tags or type in ALL CAPS.
In addition to our general community guidelines, we have specific posting guidelines for reviews. Reviews are posted to a services/goods listing page and are associated with a bubble rating between 1 and 5. Ratings selected may have an impact on the position in Freetify’s popularity rankings.
A review on Freetify should be an honest account of a personal experience at or with a services/goods that is listed on our site. As reviews are associated with a bubble rating and impact a Providers’s position within Freetify’s popularity ranking they should include relevant, helpful tips for other users and members of our community and must be based on a first-hand experience.
In order to ensure each review reflects a first-hand experience, each user must have their own account and may not write on behalf of others or use another's account to submit, unless you're writing about the experience of someone in your ling party at the same location as part of your experience.
The author of the review should be the person who experienced the services/goods directly - either via a trip there, a booking, or by experiencing the facilities or some other service interaction. We will not post reviews from customers who only relay a brief phone conversation with a services/goods or services/goods representative.
Review Length and Ratings
It is important that your review offers guidance to those planning future trips! For that reason, if your review does not contain enough substantial information about the Providers you are reviewing, we may ask you to provide additional information about your experience.
We have a character limit for reviews.
We have a minimum character count to ensure review content is detailed, helpful and explains the reasoning behind the rating that was given. Reviews that contain very little context in them will be removed.
Our bubble rating is from 1 to 5, with 1 being defined as “Terrible” and 5 being defined as “Excellent.” Depending on the type of services/goods you are reviewing, we may ask you to rate specific aspects of your visit such as sleep quality for a hotel visit or food for a restaurant visit. These fields are not required. You should not rate an aspect of the Providers you did not experience.
Irrelevant to Your Experience
If your review contains excessive commentary on other reviews, Providers owners or Freetify policies we will ask you to resubmit a review that primarily focuses on your experience with that services/goods.
If you believe a review has been written by the owner or competitor of a listing on Freetify, please use the reporting function on our site to let us know. Reviews that allege other posted reviews are fraudulent will not be posted as that information does not relate to your experience. If you are concerned a particular Providers is engaged in multiple incidents of fraud please email us. You can also contact us with any other fraud-related questions you may have.
Listed on our Site
We list all Providerses relevant to users, however we don't accept reviews for Providerses that are not listed. Your review will be removed if it is submitted on a services/goods that does not correlate with a listed Providers on Freetify. If you would like to submit a review for a Providers that is not listed, we ask that you submit a request for a new listing.
Additionally, if a services/goods is providing a function outside of the primary service you would typically receive at that services/goods, we will not post the review. It is not helpful to the majority of users because it is not a regular part of the experience at that services/goods. A review related to special event parking at a restaurant would be an example of a removal in this scenario.
Unique & Recent Experiences
To ensure reviews are fresh and current, all reviews must be submitted within one year of your experience.
You may write one review on any given Providers listed on Freetify per experience or visit. This means one review per hotel stay, restaurant visit, tour taken, or car rental. If you would like to amend your original review you will need to remove that review and submit a new one. For flights, we will post one review per leg of your trip as we understand each experience can differ. If you prefer to write about your round trip experience in one review - we will post that too!
To ensure enough time between visits, additional reviews of new experiences will be accepted after three months for an accommodation, attraction or tour, and after one month for restaurants/eateries. An exception is for airline reviews, where there is no limit on how many reviews that can be submitted within a given time frame.
We will not post a review that describes the same experience to two listings; we will post it to the most relevant listing. For example, if you post a review to a hotel and the restaurant within that hotel that has exactly the same text and is not specific to one listing more than the other, we will post the review to the hotel. If you want to write a review about each experience you may, just do so independently so as not to confuse users.
We will allow multiple users to write about the same experience. For example, if you and your partner each choose to write a review from your own individual perspectives, we will post both reviews. We also allow reviews from multiple members of a large party. Please just make sure the content is written in your own words and from your own perspective.
Contributors may only have one account on Freetify, except in exceptional circumstances determined at Freetify’s sole discretion. If you submit a review to the same listing from multiple accounts, we may remove duplicate submissions.
Bias & Attempts to Manipulate Freetify Rankings
Freetify does not allow content on our site that is biased or submitted in an attempt to manipulate rankings or ratings on our site. Violations of these guidelines may result in penalties to your Freetify listing page, including ranking penalties, red badges, and/or exclusion from awards.
Furthermore, not abiding by these guidelines may violate local, national and/or international laws and can lead to legal action - including civil and criminal penalties.
Freetify strives to ensure that all reviews are submitted from an authentic perspective. This means any person affiliated with a services/goods listed on our site, in any way, may not write a review of that services/goods.
Specifically we will not accept reviews from users who:
Are currently employed or have been employed at a services/goods at any point in time. This includes reviews from people who have volunteered at or for a Providers listed on our site.
Are related to or are friends with a current employee or owner.
Receive any goods or services or provide goods or services to a services/goods. For example, if you are the food purveyor for a services/goods, you may not submit a review to that services/goods. If you provide entertainment at a services/goods, you may not submit a review.
Own or are employed at a services/goods of the same Providers category and are located within the same municipality of such services/goods. To be clear, if you own or are employed by a coffee shop in Dublin, Ireland you may not submit reviews for other eateries in Dublin such as an Italian restaurant. This also applies to similar properties that may not be in your city’s geographic borders but are within 10 miles/16 kilometers of the location of where your Providers address is listed on Freetify. While we understand that you certainly may have experienced that Providers as a general, this policy is in place to help to ensure services/goods rankings remain unbiased.
Own a share of a services/goods, such as a timeshare, even if within a larger group of properties and ownership is with a variety of properties.
Exceptions to people associated with a services/goods include:
Eco-Volunteers: users who pay to volunteer or work at a services/goods and still use the general facilities of a services/goods as a may write a review.
Attempts to Manipulate Services/Goods Ranking by Providerses
Freetify is staunchly opposed to any and all attempts at artificially manipulating a services/goods ranking on our site. These include, but are not limited to, the following actions:
Reviews submitted by services/goods representatives: We reserve the right to remove content and/or penalize properties should we receive content submissions from anyone who owns, is employed by, or is affiliated with the reviewed services/goods, or any umbrella or parent companies with which that services/goods may be affiliated, in any way. This includes (but is not limited to) content from users who are upfront about their affiliation in addition to users who are impersonating users, competitors, or any other individuals or entities. It is also prohibited for representatives of a Providers to submit reviews on behalf of guests, regardless of whether the opinion is genuine or not.
Paid Reviews/Review Exchanges: Freetify is staunchly opposed to the selling, purchasing, or quid-pro-quo exchange of reviews. Any reviews submitted in this manner are considered inherently fraudulent and will be met with penalties for not only the services/goods or properties involved, but the reviewers as well. If you have been contacted by anyone offering these services, or you know of anyone involved in this behavior, please let our team know.
Incentives for Reviews: It is against our guidelines to offer or promise anything in exchange for any reviews, irrespective of rating. Examples include offers for free drinks, discounts, entry into a contest, making donations to a cause in the name of a customer, etc.
Incentives for Review Removals: Attempts by an individual representing a services/goods to offer anything in exchange for the removal of a published review are against our guidelines and will be met with penalties.
Pressuring Users to Remove Reviews: Attempts by anyone affiliated with a services/goods to pressure, threaten, or otherwise coerce a user into removing their review for that services/goods are a violation of our guidelines and will be met with penalties.
Employee Incentives: It is a violation of our guidelines for a services/goods to offer incentives designed to reward employees for encouraging reviews, e.g., a bonus for being mentioned in a review, or a contest for the highest number of reviews achieved within a certain timeframe. Such programs are against our guidelines and may be met with penalties to a services/goods’s ranking. If you are aware of such programs at any services/goods, please let our team know.
Review Gating: We prohibit the practice of selectively soliciting positive content and/or rejecting moderate or negative content. If any survey or external website ultimately directs users to submit a review on Freetify, the user interface and experience for submitting positive and negative reviews must be identical. For example, directing a guest to one review page if they indicate a positive experience but directing them to another path (such as an internal customer support channel) if they indicate a negative experience is against our review guidelines.
Restrictions. We do not allow properties to contractually prohibit or discourage guests from posting negative or critical reviews of their experience. Any properties found to be engaging in these practices will have a warning badge posted on their Providers listing page on Freetify until that policy has been discontinued.
Vandalism. Any attempts, made by individuals affiliated with one services/goods, to damage the reputation of a competing services/goods are considered to be violations of our guidelines. This includes (but is not limited to) submitting negative reviews, attempting to falsely register as an owner of the competing listing, or similar behaviors.
User Attempts to Manipulate a Services/goods’s Ranking
Any users who attempt to manipulate a services/goods’s ranking, even if not affiliated with that services/goods, may be banned from our site due to such actions. The actions may be, but are not limited to:
Blackmail: Freetify classifies any attempt made in bad faith to obtain something of value from a services/goods by threatening to post a negative review on Freetify, or promising to remove a published negative review, as blackmail.
It is not considered blackmail if a guest mentions they plan to write a review due to a negative experience but is not making a bad faith demand. Examples would include a guest trying to rectify a situation with a broken pipe in a room or an incorrect order at a restaurant.
Review Bombing Events: Reviews must describe a first-hand experience; users who are submitting reviews to a services/goods due to a personal or political agenda, or reviews submitted solely due to news or social media exposure of a services/goods which do not describe first-hand experiences will not be published. If a significant amount of such content is detected on a listing, we reserve the right to temporarily suspend publishing all content for that listing.
Impersonation of Freetify Employees: Freetify does not employ anyone to physically visit and rate properties (also known as “secret shoppers” or “mystery shoppers”). Services/goods owners should not trust anyone representing themselves as such and should alert us to this behavior immediately by contacting us.
While it is the user that decides whether or not to share a review of their experience, Providers owners can and should respond by adding a Management Response. The Management Response feature allows Providerses to respond directly to any review they wish, whether that is to thank the reviewer for visiting or to provide the owner’s side of events when something went wrong. All Management Responses are posted directly underneath review to which they respond, and are visible to anyone looking at the website.
Management Response Guidelines
We value your contributions and encourage you to interact with your fellow users! We also want to make sure that Freetify is a safe and trustworthy source for advice and information. To help us with this goal, we ask that you abide by Freetify’s Content Policy and the following rules for management responses to reviews:
Original: Please do not include correspondence from guests or third parties, or snippets of reviews.
Non-Commercial: Please don’t include commercial or promotional content of any kind. Responses that are offering personal gain, such as gifts, services, or money, will be removed. We do not allow responses that contain links, unless relevant to the review.
Relevant: Please do not post responses that include content irrelevant to the review in question. No personal opinions about politics, ethics, religion or wider social issues. Management responses may not threaten or coerce a reviewer or attempt to suppress reviewer contributions on our site. No accusations of review fraud. No responses directed to Freetify staff or commenting about Freetify policies.
Respectful of Privacy: No speculation as to the identity of the reviewer. Personal information that may be used to identify an individual is prohibited, including but not limited to names, addresses, and phone numbers.
Easy to Read: Do not include lists, bullets or other formatting that will not appear in owner responses. Machine translated management responses that are unreadable or incomprehensible will not be accepted.
Notification Owner Response Guidelines
Freetify wants you to have the opportunity to respond to the media notification placed on your services/goods listing. The guidelines for posting a response to notifications are that management responses must be:
Family Friendly: No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No graphic reports of violent criminal activity or reports of first-hand participation in illegal activity.
Unique and independent: We allow one response per notification posted on our site. Please coordinate with other authorized management or owners of your services/goods to make certain you are the one designated to respond to the notification.
Original: No quoted material from other sources and no material published elsewhere. This includes correspondence from a guest or other third party.
Management responses are posted below the notification. They are read by general Freetify users, and therefore should be written in a manner that is representative of the customer service policies of your business.
Relevant to all Freetify users: Please do not post a response that includes content irrelevant to the notification. Owner responses must be based on first-hand experiences of management or their staff members.
Respectful of Personal Privacy: No speculation as to the identity of any users. Personal information of any person, including names, addresses, phone numbers or other information that may be used to identify an individual is prohibited.
Non-Commercial: No promotional material of any kind, including incentives for guests to visit your services/goods, loyalty programs and URLs that are irrelevant to the review in question. We reserve the right to reject any URL.
Easy to read: No HTML tags and no excessive ALL CAPS, slang, formatting issues, repeated text, or typographic symbols. Use the correct alphabet for the language in which you are writing. Do not transliterate into another alphabet. Machine translated management responses that are unreadable or incomprehensible will not be accepted. We will reject management responses written in two languages.
If your response complies with these guidelines, it will typically be published within forty-eight hours you will receive notification.
Our Approach to Content Integrity
Every day, users from all over the world visit Freetify for guidance in planning and taking trips. The platform is powered by the generosity of users who have memorable experiences — and then take the time to share them with others.
Over the years, users have shared their first-hand experiences on Freetify in the form of reviews. These reviews offer guidance about destinations and Providerses all over the world, and so it is incredibly important that users feel confident about the information they provide. That is why every review has to follow a strict set of posting guidelines. These guidelines determine which reviews can be posted to Freetify, and which cannot.
But how does Freetify decide what these guidelines should be? And how does it enforce the rules to ensure reviewers abide by them?
Here we detail the principles that shape our posting guidelines, and the steps we take to ensure they are enforced...
We believe the best advice comes from other users.
At Freetify, our members can submit reviews of their experiences.
We believe in "the right to write."
The Freetify community has a wealth of valuable experience, and every one of users should feel confident sharing their opinions. When you stay in a hotel, eat in a restaurant, or visit an attraction, you have a fundamental right to talk about that experience with others. We are immensely proud of the community we’ve built which helps users do just that.
For that reason, we do not take lightly the decision to block or remove a review from our site. It might be easier to give in to censorship and remove reviews that a Provider disagrees with. But it goes against what we stand for, which is the right for genuine consumers to share their experiences.
We believe every customer counts.
Every customer has the right to share their experience, not just the ones who paid the bill.
So while we do require reviewers to certify that they are reviewing their own experiences before they can submit their review to Freetify, we don’t require reviewers to provide a receipt or a proof of purchase.
We believe that everyone should play by the same rules.
We have unique processes for moderating the reviews and content submitted to Freetify, as well as proprietary algorithms that calculate a Providers' daily rank within our Ranking. Those processes and algorithms are applied in the same way to all content, complaints and properties. We never have and will never give our advertisers or anyone else preferential treatment when we moderate reviews.
We believe that Providers who don't play by the rules should be penalized.
Providers know that users rely on reviews for guidance. Unfortunately, we know that there will always be a minority of unscrupulous Providers that will try to cheat in order to take advantage of that. We define “cheating” as any attempt to unfairly or dishonestly impact reviews or rankings for their own Providers or their competitors.
How Freetify penalizes Providers engaged in review fraud
We block or remove the fake reviews.
Every fraudulent submission we identify has a negative impact on a Providers’s rank in our Ranking - whether the review was ever posted or not.
For Providers that repeatedly try to break the rules, we will post a warning notice on their Freetify listing called a red penalty badge to warn users that they are not playing by the rules. We do not remove the listings of Providers that break the rules - because often that’s exactly what unscrupulous Providers want. They do not want users to benefit from the transparency that reviews provide. But we do.
That is why we keep Providers listed on our platform if they are open and accepting customers.
At Freetify, we want to ensure our platform works for all users, that’s why we are committed to making our website and app accessible to everyone. We are in a constant pursuit of integrating accessibility into the core of everything we design and build. We want to hear from you! You may email us so we can continue working to provide you with the best experience possible..