Update as of 1/1/2023
Proper and careful processing of your personal data is very important for our company, therefore we would like to provide you with information on what kind of personal data we process, for what reasons, what rights you have in connection with their processing and all information that could interesting in this context. We have prepared for you a brief and clear summary of information and answers to the most frequent and important questions about the processing of personal data. If, even after reading this document, you cannot find an answer to any of your questions, or if you have any ambiguities or other questions, we will be happy to answer you.
The controller of personal data is always the company to which you provided your personal data, which determined the purpose and means of personal data processing, in other words, the company that decides why and also how personal data will be processed. In the context of your use of our website www.freetify.com (hereinafter referred to as "Services"), REALTIS s. r. about. ID: 46767681, the administrator of your personal data. You can contact us in writing or by e-mail.
We process only such personal data as we need for the provision of Services or customer support, taking into account our legal obligations and the protection of our legitimate interests.
We obtain your personal data primarily directly from you: When registering on our website and creating a user account
If you create a user account with us, we will need your e-mail and the password you choose for logging in.
In order for you to make a purchase through our Services, we will need your contact information, especially your name and e-mail. We will also need information on how you will pay for your order. After each purchase, we record information related to the purchase (the so-called purchase history).
When using our services, some information may be collected passively. This is primarily an IP address, browser type and type of operating system.
Navigation data is collected in order to collect information regarding the date and time of your visit and the information you searched for and displayed, so that we can show you offers in the most relevant order for you.
We obtain your personal data when you communicate with us via e-mail, telephone, chat on our website, via classic mail or social networks or other electronic means of communication (especially WhatsApp, Viber, FB Messenger, etc.). This is primarily your name, username and contact information). The same applies when you send messages through our Services, including reviews or feedback on our Services and ratings of your order.
If you provide us with information about other persons, please make sure before providing it that this person agrees to the provision of their personal data and understands how their personal data will be processed by us.
From social networks
If you choose to log in to our Services using social networks, such as Facebook, you will provide us with your name, email, date of birth and other information available from your profile (and which you choose to share with us).
We also obtain personal data from publicly available sources, especially from social networks and the Internet, and from our own activities, primarily by evaluating and analyzing your personal data obtained from other, above-mentioned sources.
For the purposes of providing our Services or the services of our partners, for the purposes of customer support or handling complaints:
Personal data is processed to fulfill our obligation to supply you with a voucher for the goods or services of our partners that you have chosen on our website, especially so that we can properly deliver your voucher, communicate with you and handle any complaints. Without providing the above personal data, we are unable to deliver your voucher to you.
For the stated purposes, we process personal data on the basis of the legal title of performance of the contract.
We also use your data to manage, improve and develop our Services, among other things thanks to their analysis. In order to improve our services and for training purposes, for example, we use telephone calls that take place with our customer line. When communicating with our customer line, please take into account that your call may be recorded.
At Freetify, we closely monitor how our Services are used to ensure a high level of privacy. We do this mainly to be able to detect and prevent fraud and abuse of our Services. And also so that you can use our services without any worries. In some cases, we process your personal data to comply with legal requirements.
For the stated purpose, we process personal data on the basis of the legal title of legitimate interest and on the basis of the legal title of the fulfillment of a legal obligation.
We also use your personal data to get feedback from you on the functioning of our Services and to enable you to evaluate the restaurants where you made your order. We will also notify you from time to time of important changes regarding our Services.
For the stated purposes, we process personal data based on the legal title of legitimate interest.
We would like what we offer you through and in connection with our Services to correspond as closely as possible to what you are really interested in. We can therefore use your personal data to understand it better, or at least try to do so (through analysis and profiling). This also allows us to adapt our communication to you so that it is as relevant and interesting as possible.
For the stated purpose, we process personal data based on the legal title of legitimate interest.
We also use your contact information to send you information about offers that might be of interest to you. For this purpose, we will contact you primarily via e-mail, SMS or other electronic means of communication (especially via WhatsApp, Viber, FB Messenger, etc.). You can also set what interests you and what offers you wish to receive from us through your user account. You can change the settings for the delivery of marketing messages at any time, primarily through your user account, by clicking on the "unsubscribe" link at the end of our e-mail messages, or simply write an e-mail to us at the address indicated above (in the case of a mobile device, by changing the settings). For the stated purposes, we process personal data based on the legal title of legitimate interest.
In some cases, we process your personal data on the basis of your consent - the purpose and other information regarding such processing are always stated in the information we provide you at the time when we ask you for such consent.
We will only process and retain your personal data for as long as is necessary for the purposes listed above or for as long as necessary to comply with legal requirements. After this period, personal data will be deleted or anonymized.
If we process your personal data based on a legitimate interest, the processing lasts as long as our legitimate interest lasts. You can object to the processing of your personal data based on the legal title of legitimate interest at any time.
We share your personal data with the following recipients:
with a partner for whose products or services you have purchased a voucher through our Services, exclusively so that this partner can issue you a tax document for the goods or services in question;
depending on the payment method you choose to pay for your voucher, in some cases we share your data with the provider of this payment method; this is the case, for example, if you use a card payment using an internet payment gateway (some of your personal data are provided to the payment gateway operator) for the purpose of processing such a payment, while we never process the data related to such a payment and your interaction takes place only with the relevant payment gateway operator gates. When making a payment as part of a purchase, some of your data may be processed and further transferred, especially your name, e-mail, phone number, data about your order (e.g. information about the chosen order method, delivery and billing addresses, value of gift cards ), and further data about the user account on our website, including data about logging into it (e.g. method and time of logging into the user account, date of last password change, number of orders per day and year, etc.) for the purpose of implementation payments.
with our suppliers, primarily with the persons who ensure the transport of your orders, then also with suppliers of IT, hosting and marketing services, with providers of statistical, database and other software tools, and possibly with other entities that provide us with their services;
with public bodies, where an exception to the obligation of confidentiality applies. These are selected entities of public administration and other entities authorized to do so by law (control bodies, courts, law enforcement agencies, etc.).
Processing of personal data takes place both manually and automatically in electronic information systems, in electronic or paper form. Your personal data is primarily processed by our employees and intermediaries. We have taken appropriate organizational and security measures to protect your personal data from any accidental loss, destruction, misuse, damage, unauthorized or illegal access. Employees and intermediaries involved in the processing of your personal data are bound by confidentiality.
The proper processing of your personal data is a matter of course for us, and we take care of their protection thoroughly. At any time during the processing of your personal data, you can use the following rights:
Right of access. You have the right to obtain confirmation of whether and what kind of personal data we process, including the right to copies of the personal data we process. Please note that it will not be possible to provide such information that would endanger our trade secrets or the rights of third parties.
Right to correction and addition. If you find that your personal data that we process is inaccurate or incomplete, you have the right to ask us to correct and update it.
Right to erasure. In some cases, you have the right to contact us with a request to delete your personal data that we process. Please take into account that it is not always possible to delete personal data, especially not if the processing takes place for a legitimate purpose and in accordance with personal data protection regulations.
Right to restriction of processing. In some cases, e.g. in case you question the accuracy, legality or our need to process your personal data, you have the right to ask us to limit the processing of your personal data. If we comply with your request, we will limit the processing of personal data to the necessary minimum (and, as a rule, we will not actively process the data further). We will note in our systems that the data is subject to a restriction. If restrictions are lifted and we intend to continue processing your personal data, we will inform you in advance.
Right to portability. You have the right to request that we transfer your personal data that you have provided to us and that we process (in a commonly used and machine-readable format) to a third party (another data controller) that you specify in your request. Please take into account that you can exercise this right only if we process your personal data based on your consent or for the purpose of fulfilling the contract and at the same time the processing is automated.
The right to submit a complaint to a supervisory authority. If you believe that there has been a violation of the obligations established by the legal regulations for the protection of personal data, you have the right to file a complaint with the Office for the Protection of Personal Data or with another office of a member state of the European Union, which is entrusted with the supervision of compliance with obligations in the field of personal data protection. We care about you, so we will be very happy if you contact us directly before filing a complaint and give us the opportunity to resolve everything directly with you.
The right to object to the processing of personal data. In addition to the above-mentioned rights, you also have the right to object to the processing of your personal data. An objection can be raised when the legal basis for the processing of personal data is the legitimate interest of the operator or a third party (or when the legal basis for the processing is the fulfillment of a task carried out in the public interest or in the exercise of public authority). You can also object if we process your personal data for direct marketing purposes (on the basis of a legal title of legitimate interest), including profiling in order to find the most suitable interesting offers for you.
If you object to the processing, we will not process your personal data further, until we demonstrate serious reasons for the processing that outweigh your interests or rights and freedoms. If you object to processing for direct marketing purposes (including profiling), we will stop processing your personal data for this purpose without further necessary proof of serious reasons for processing on our part.
If you decide to exercise any of the above-mentioned rights against us, you can do so at the above-mentioned contacts, either by phone or in writing. Please note that if you exercise your right, we need to be sure of your identity. Therefore, in some cases we may ask you to document it. In the case of exercising any of the above-mentioned rights, we will inform you in writing without undue delay about the way in which your request will be dealt with. The legal deadline for making a statement is no later than one month from the date of receipt of the request. We are entitled to extend the deadline by two months if necessary and due to the complexity and number of requests. We will inform you about the extension of the deadline, including the reason.
We may modify or update this document on the processing of personal data in the future. If we make changes, you will find out by, among other things, that the date of the last modification mentioned at the beginning of this information will be updated. If we make changes that could have a significant impact on your privacy, we will also notify you of this in another appropriate way (e.g. by e-mail or a notice placed in the environment of our Services). We recommend that you read the information on the processing of personal data regularly to be informed about how we process your personal data and how you can protect your privacy.
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