Privacy Policy

PERSONAL INFORMATION WE COLLECT

Information needed to use the Freetify Platform

We collect personal information about you when you use the Freetify Platform. Without it, we may not be able to provide you with all services requested. This information includes:

  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
  • Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other information, bank account or payment account information.

Information you choose to give us

You can choose to provide us with additional personal information. This information may include:

  • Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
  • Address Book Contact Information. Address book contacts you import or enter manually.
  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

Information Automatically Collected by Using the Freetify Platform and our Payment Services

When you use the Freetify Platform and Payment Services, we automatically collect personal information. This information may include:

  • Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Freetify Platform.
  • Log Data and Device Information. Such as details about how you’ve used the Freetify Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Freetify Platform. We may collect this information even if you haven’t created an Freetify account or logged in.
  • Cookies and Similar Technologies.
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

HOW WE USE INFORMATION WE COLLECT

Provide, Improve, and Develop the Freetify Platform. We use personal information to:

  • enable you to access the Freetify Platform and make and receive payments,
  • enable you to communicate with other Members,
  • perform analytics, debug and conduct research,
  • provide customer service,
  • send you messages, updates, security alerts, and account notifications,
  • if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
  • personalize and customize your experience based on your interactions with the Freetify Platform, your search and booking history, your profile information and preferences, and other content you submit, and
  • enable your use of our enterprise products.

Create and Maintain a Trusted and Safer Environment. We use personal information to:

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
  • study and combat discrimination consistent with our Policy.
  • conduct security investigations and risk assessments,
  • verify or authenticate information provided by you,
  • conduct checks against databases and other information sources, including background or police checks,
  • comply with our legal obligations, protect the health and well-being of our Users employees and members of the public,
  • resolve disputes with our Members,
  • enforce our agreements with third parties,
  • comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)
  • enforce our Terms and other Policy, and
  • in connection with the activities above, we may conduct profiling based on your interactions with the Freetify Platform, your profile information and other content you submit to Freetify, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the Freetify Platform if such processes detect activity that we think poses a safety or other risk to Freetify, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.

Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
  • personalize, measure, and improve our advertising,
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Freetify or its third-party partners,
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
  • invite you to events and relevant opportunities.

Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:

  • Detect and prevent money laundering, fraud, abuse, security incidents.
  • Conduct security investigations and risk assessments.
  • Comply with legal obligations (such as anti-money laundering regulations).
  • Enforce the Payment Terms and other payment policies.
  • With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
  • Provide and improve the Payment Services.

Sharing With Your Consent or at Your Direction

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Freetify account or participating in promotional activities by Freetify partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Freetify or otherwise promote our products and services.

Information You Publish in Profiles, Listings, and other Public Information

You can make certain information publicly visible to others, such as:

  • Your public profile page, which includes your profile photo, first name, description, and city.
  • Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
  • Reviews, ratings and other public feedback.
  • Content in a community or discussion forum, blog or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.

Information you share publicly on the Freetify Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Freetify, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability.

Service Providers

We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Freetify Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with Freetify’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

Business Transfers

If Freetify undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

OTHER IMPORTANT INFORMATION

Linking Third-Party Accounts

You can link your Freetify account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

  • some of the information provided to us from linking accounts may be published on your public profile,
  • your activities on the Freetify Platform may be displayed to your Friends on the Freetify Platform and/or that third-party service,
  • a link to your public profile on that third-party service may be included in your Freetify public profile,
  • other Freetify users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
  • other Freetify users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service,
  • information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes, and
  • publication and display of information that you provide to the Freetify Platform through this linkage is subject to your settings and authorizations on the Freetify Platform and the third- party service.

YOUR RIGHTS

You can exercise any of the rights described in this section consistent with applicable law. Cntact us for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further action on your request.

Contact us to learn more about rights under GDPR.
If your country of residence is China, you can ontact us to learn more about your rights.

Managing Your Information

You can access and update some of your personal information through your Account settings. If you connected your Freetify Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Facebook or Google Account settings. You are responsible for keeping your personal information up to date.

Data Access and Portability

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

Data Erasure

In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Freetify Account for fraud or safety reasons, we may retain information from that Freetify Account to prevent that Member from opening a new Freetify Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Freetify and Freetify Payments may keep information for tax, legal reporting and auditing obligations.
  • Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Freetify, even after your Freetify Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Freetify Platform will be subject to the revised Privacy Policy.

CONTACT INFORMATION AND RESPONSIBLE FREETIFY ENTITIES

For questions or complaints about this Privacy Policy or Freetify’s handling of personal information youcan contact us on: freetify@freetify.com

to top